Cancelation  Policy for Home Visits

New York City cat


Cancelation Policy for Home Visits (Cat Sitting) during Major Holiday Periods

We receive more cat sitting requests during major holiday periods than we can accommodate so we kindly request that you make your reservations as soon as possible. Once a job has been confirmed with a deposit payment to Katie’s Kitty, our pet sitters often turn other clients away. Our sitters depend on the anticipated income of their confirmed jobs. Therefore we appreciate your understanding regarding our cancelation policy below.

If you cancel cat sitting services at least four (4) days before the first day of scheduled service for the major holidays/holiday periods listed below, there will be no financial obligation on your part and the deposit you paid to Katie’s Kitty will be refunded to you in full.

However, if you cancel less than four (4) days before the initial day of scheduled service for the major holidays/holiday periods listed below, the following terms will apply: The client will pay directly to the pet sitter 50% of the amount that the pet sitter would have received if the dates of service had occurred as originally scheduled. After the pet sitter receives that payment, Katie’s Kitty will refund to the client 50% of their original deposit payment.

The cancelation fee owed to the pet sitter shall not exceed $100.

Major Holidays/ Holiday Periods:

  • Easter
  • Passover
  • Memorial Day
  • Independence Day
  • Labor Day
  • Hanukkah
  • Thanksgiving period: (Monday before Thanksgiving through the Monday following Thanksgiving).
  • Christmas/ New Years period: (Dec 20th through January 3rd).

Regarding shortened trips: Please note that once home visits have commenced, if you return earlier than anticipated, neither the deposit to Katie’s Kitty nor the sitter’s fee is refundable.