Cancelation  Policy for Boarding

Manhattan cat


We receive more boarding requests than we can accommodate. Once a job has been confirmed with a deposit payment to Katie’s Kitty, our pet boarders often turn other clients away. Our pet boarders depend on the anticipated income of their confirmed jobs. Therefore we appreciate your understanding regarding our cancelation policy below.

If you cancel boarding services at least seven (7) days before the first day of scheduled service, there will be no financial obligation on your part and the deposit you paid to Katie’s Kitty will be refunded to you in full.

However, if you cancel less than seven (7) days before the initial day of scheduled service, the following terms will apply: The client will pay directly to the pet boarder 50% of the amount that the pet boarder would have received if the dates of service had occurred as originally scheduled. After the pet boarder receives that payment, Katie’s Kitty will refund to the client 50% of their original deposit payment.

The cancelation fee owed to the pet boarder shall not exceed $200.

Regarding shortened trips: In the event of an unexpected early return, a prorated portion of your deposit payment, equal to the number of days that weren’t used, will be refunded to you by Katie’s Kitty. However, none of the sum that was paid by the client directly to the pet boarder will be refunded. Again, because our pet boarders are booked weeks and months in advance, their portion of the total fee is nonrefundable in the event of an early return.