POLICIES AND PROCEDURES

Hank

Services

  • For the safety of your pet, we do not offer “every other day” services. A schedule of “two days on, one day off” can be discussed. Please add a message in the “Notes” section of our request form.
  • We generally have a five-night minimum for boarding stays, but we are flexible depending on availability and scheduling.
  • We are able to administer oral medications in the form of liquid and/or pills if it can be crushed or mixed directly into the cat’s food, or a pill delivered via pill pocket. Since our sitters are not licensed veterinary professionals, we do not administer injectable medications.

Rates

Please see our Rates page at https://www.katieskitty.com/pricing/. We request that you please complete a form on our request service page in order to get a personalized quote based on your specific circumstances. You may also contact us at 212-288-5712, and a member of our management staff will return your call promptly.

Holiday Rates

Please note that there is a $5 surcharge over major holidays.

Tipping/Gratuity

While tipping sitters/boarders is not required, it is always welcomed. Our sitters/boarders appreciate receiving tips for the excellent care they provide. 100% of the tips the sitters/boarders earn is theirs to keep.

Cancelation Policy

If you need to cancel a request for home visits (i.e., “cat sitting services”) during non-holiday periods, there is no financial obligation and you will receive a full refund of your deposit. We kindly ask that you notify us as soon as you become aware of your need to cancel services.

See our cancelation policy for cat sitting for major holidays.

See our cancelation policy for cat boarding.

(Updated 9/2025)

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